This Privacy Policy explains how Cycle Mechanics handles personal information in connection with its bicycle repair workshop services and website. It applies to information collected through enquiries, bookings, workshop intake, service work, and related communications.
We use personal information to respond to enquiries, arrange bookings, assess bicycles during intake, prepare quotes after inspection, carry out repairs and adjustments, record parts compatibility and service notes, manage payments and collections, provide service summaries, maintain business records, improve website reliability, and meet legal obligations. We may also use contact details to send seasonal maintenance reminders or follow-up communications related to prior service, where appropriate.
We may share personal information with payment processors, communication providers, website hosting or technical support services, and other contractors who assist with workshop operations. Where third parties process information on our behalf, they are expected to use it only for the agreed purpose and to handle it with appropriate confidentiality.
We may disclose personal information to courts, regulators, law enforcement, or other authorities when required by law, to respond to lawful requests, or to protect our rights, customers, or operations. We may also share information where disclosure is necessary to establish, exercise, or defend legal claims.
We may collect contact details, service request information, bicycle and repair details, booking preferences, payment-related records, and communications sent to us. We may also collect technical data such as device and browser information, log data, and basic usage information when the site is visited.
We collect personal data from service inquiries, contact form submissions, phone calls, email messages, workshop drop-ins, bicycle intake, inspection notes, quote approvals, payment processing, and service summaries. We may also receive limited information from service providers that support website operation, communications, or payment handling.
We may use essential cookies to support core site functions, session cookies to maintain temporary interactions, and persistent cookies to remember basic preferences. Where enabled, analytics or similar cookies may help us understand site use and improve reliability.
You may manage cookies through your browser settings and, where available, any site-level preference tools. Blocking some cookies may affect site functions such as form handling, session continuity, or basic performance measurement.
You may ask us to access, correct, or update personal information we hold about you, and you may raise concerns about how it has been handled. In some cases, we may need to keep certain records or decline a request where the law allows or requires us to do so.
To make a privacy request, use the contact details in this policy and describe the information or issue involved. We may ask for enough information to verify your identity and to locate the relevant records before responding.
Personal information is retained for the period needed to manage enquiries, complete services, maintain business records, resolve disputes, and meet legal or accounting obligations. When information is no longer required, we take reasonable steps to delete it or de-identify it, unless retention is still needed for a lawful purpose.
The updated version will apply from the date it is published on the site unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it through the site or direct communication where appropriate.
Use the contact details below for questions about this policy or the handling of personal information.
